Great companies have great systems. Systems provide consistency in operations, in quality and in service. Systems also solve the problem of having indespensible people. Ray Kroc systemized a small hamburger establishment and built the worlds largest restaraunt chain. Sam Walton systemized retail warehouse logistics and built the largest retail store in the world and there are many more examples like this. We can look at your systems and help you determine what is working well and what is not. Usually repeat problems indicate problematic systems. Whether it is customers complaining about late deliveries or damaged products, slow invoice processing, inventory control issues or operational problems it generally indicates there is a flaw in your systems. That does not mean you don't need training and quality people. But if the systems are non existent or have flaws hiring the best people and training them well will still leave you with flaws. We help you identify the areas in your business that cause the most problems or frustration. Through proper Q&A we help you drill down to the root problem and then we help you put a system in place to solve that problem.
After an intial interview process we will make recommendations on the 3 or 4 systems in your business causing you the most problems. While everything in your business can and should be systemized it is essential that the top problem creators are addressed first. As we go through this process with you we also show you how to continue to identify problem areas and put systems in place to address them. This means long after we are gone you will be able to continually refine and improve your business.
Systems can be as simple as a checklist showing things needed to be done for a certain task and the order they need to be done in. They can also be complex spreadsheets or diagrams. It all depends on the area needing systemization. We help you determine the best choices, methods and tools and work with you to design and implement systems that streamline operations and eliminate problem points in your business. Done properly systems save time, money and increase customer and employee satisfaction and retention.